Advanced Hospital Administration and Operations Excellence #257006

Upon completion of this course, participants will be able to:

• Master Strategic Financial Leadership: Analyze complex reimbursement models, optimize revenue cycles, implement sophisticated cost-control strategies, and utilize financial data for strategic decision-making.

• Drive Operational Excellence Through Advanced Engineering: Apply Lean, Six Sigma, and theory of constraints methodologies to optimize patient flow, capacity management, supply chain, and clinical workflows.

• Lead Quality and Safety Transformation: Implement robust performance improvement systems, lead a culture of high reliability, and utilize data analytics to predict and prevent adverse events.

• Leverage Technology for Operational Advantage: Develop strategies for EHR optimization, telehealth integration, data analytics, and digital transformation to enhance care delivery and efficiency.

• Execute Strategic Vision and Change Leadership: Formulate and execute a strategic plan, navigate complex change management, and lead multidisciplinary teams through transformation.

• Optimize Human Capital and Physician Alignment: Develop innovative recruitment and retention strategies, enhance physician engagement, and foster a collaborative leadership culture.

This advanced program is designed for senior-level healthcare professionals responsible for strategic direction and operational performance.

• Current Hospital CEOs, COOs, CNOs, and CFOs

• Associate Administrators and Vice Presidents of Operations

• Directors of Hospital Departments (Surgery, Emergency, Nursing, Finance)

• Physician Leaders (CMOs, Department Chairs) transitioning to executive roles

• Healthcare Consultants specializing in hospital performance

• Regional Health System Executives overseeing multiple facilities

• Senior Government Officials responsible for hospital oversight

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a binder containing a copy of the presentation
• slides and handouts
• Post-assessment

Day 1: Strategic Leadership in Modern Healthcare

• Morning:

  • Module 1: The Evolving Healthcare Landscape: Megatrends reshaping hospital operations: value-based care, consumerism, regulatory changes, and market consolidation.

  • Module 2: The CEO’s Dashboard: Strategic Financial Acumen: Advanced analysis of financial statements, key performance indicators (KPIs), and business intelligence for strategic decision-making.

• Afternoon:

  • Module 3: Strategic Planning and Governance Excellence: Aligning board governance with operational strategy. Developing and executing a strategic plan in a complex environment.

  • Workshop: Strategic Financial Analysis: Participants analyze case study financials to diagnose operational strengths and weaknesses.

  • Day 1 Recap: Leading with financial and strategic intelligence.

Day 2: Mastering Operational Efficiency and Patient Flow

• Morning:

  • Module 4: Advanced Operations Management: Applying industrial engineering principles to healthcare. Theory of constraints and sophisticated capacity modeling.

  • Module 5: Optimizing Patient Throughput: Mastery of patient flow from emergency department to discharge. Strategies to reduce length of stay (LOS) and eliminate bottlenecks.

• Afternoon:

  • Module 6: Lean Six Sigma for Clinical Processes: Advanced tools for value stream mapping, reducing clinical variation, and eliminating waste in high-cost areas (OR, Cath Lab).

  • Simulation: The Patient Flow Challenge: A hands-on exercise redesigning processes to maximize throughput and capacity in a simulated hospital.

  • Day 2 Recap: Engineering efficiency into clinical operations.

Day 3: Driving Quality, Safety, and High Reliability

• Morning:

  • Module 7: Building a High-Reliability Organization (HRO): Deep dive into HRO principles and their practical application in a hospital setting.

  • Module 8: Advanced Quality and Performance Improvement: Sophisticated quality metrics, dashboard development, and leading robust performance improvement initiatives.

• Afternoon:

  • Module 9: Predictive Safety and Risk Management: Using data analytics to predict and prevent safety events. Advanced root cause analysis (RCA) and failure mode effects analysis (FMEA).

  • Workshop: Designing a HRO Initiative: Teams develop a plan to implement a specific HRO principle in a challenging clinical area.

  • Day 3 Recap: From reactive quality control to predictive safety science.

Day 4: Technology, Innovation, and the Digital Hospital

• Morning:

  • Module 10: The Digital Transformation of Healthcare: Strategy for EHR optimization, telehealth, remote patient monitoring, and AI implementation.

  • Module 11: Data Analytics for Operational Decision-Making: Leveraging data from multiple sources to drive efficiency, reduce cost, and improve outcomes.

• Afternoon:

  • Module 12: Innovation in Care Delivery Models: Designing and implementing innovative models for chronic care management, hospital-at-home, and ambulatory strategies.

  • Case Study: Technology ROI Analysis: Evaluating the financial and operational impact of a proposed technology investment.

  • Day 4 Recap: Leveraging technology as a strategic asset.

Day 5: Leadership, Culture, and Sustainable Excellence

• Morning:

  • Module 13: Leading Complex Change and Physician Engagement: Advanced change management methodologies for clinical transformation. Strategies for aligning physician and organizational goals.

  • Module 14: Talent Strategy for Operational Excellence: Innovative approaches to recruitment, retention, and developing next-generation healthcare leaders.

• Afternoon:

  • Capstone Activity: The Hospital Transformation Plan: Participants develop a comprehensive plan to address a major operational challenge, incorporating financial, operational, quality, and technological strategies.

  • Final Presentations & Executive Review: Participants present their plans to a panel of peers and instructors for critique and refinement.

  • Course Conclusion: Commitment to action, final review, and awarding of certificates.